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Refund Policy

Our cancellation, refund, and dispute resolution process

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Last Updated: April 10, 2026

1. Overview

At DigitalsLink, we are committed to delivering quality digital marketing and SEO services. We understand that circumstances may change, and we have established this Refund Policy to ensure a fair and transparent process for both parties.

This policy applies to all paid services provided by DigitalsLink, including SEO packages, link building, content marketing, Google Ads management, and other digital marketing services.

2. Cancellation Before Work Begins

If you wish to cancel your service before any work has commenced, you are entitled to a full refund of any advance payment made. To request a cancellation, please contact us in writing via email at support@digitalslink.store.

3. Cancellation After Work Has Begun

If you wish to cancel after work has started, the following terms apply:

Cancellation Timing Refund Eligibility
Before any work begins Full refund of advance payment
Within first 7 days of work Refund minus cost of work already completed
After 7 days of work Refund calculated on a pro-rata basis for undelivered services
After full delivery of agreed services No refund applicable
Important: The cost of work already completed will be calculated based on the deliverables provided and the time invested. A detailed breakdown will be shared with you upon cancellation request.

4. Non-Refundable Items

The following are generally non-refundable:

  • Third-party costs already incurred on your behalf (e.g., domain registration, hosting fees, paid directory listings, ad spend)
  • Custom content that has been written, approved, and published on your website
  • Services that have been fully delivered as per the agreed scope of work

5. Refund for Unsatisfactory Work

If you are not satisfied with the quality of our work, we encourage you to contact us first so we can address your concerns. We will:

  • Review your feedback and the work delivered
  • Offer to revise or redo the work at no additional cost (within the original scope)
  • If the issue cannot be resolved, discuss a partial refund based on the circumstances

We believe in open communication and will work with you to find a fair resolution.

6. How to Request a Refund

To request a refund, please follow these steps:

  • Send an email to support@digitalslink.store with the subject line "Refund Request"
  • Include your name, the service you purchased, and the reason for your refund request
  • Our team will acknowledge your request within 2 business days
  • We will review your request and respond with a decision within 7 business days

7. Refund Processing

Approved refunds will be processed within 10–15 business days from the date of approval. Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed upon.

8. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the matter by:

  • Requesting a review by our management team via email
  • Scheduling a call to discuss the matter at +91 855 558 8440

We are committed to resolving disputes amicably and in good faith. If a resolution cannot be reached, the matter shall be subject to the jurisdiction of the courts in Gaya, Bihar, India.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. The policy in effect at the time of your purchase will apply to your transaction.

10. Contact Us

If you have any questions about this Refund Policy, please contact us: